Heygo is a virtual travel platform that offers a range of online travel experiences. To provide you with the full range of Heygo products and services, we need to collect and process information about you.
It also relates to our use of any personal information you provide to us in person, by phone, in letters, email and other correspondence.
Virtualtrips Limited (Heygo, we, us, our) is committed to protecting your personal information and being as open with you as possible about the data and information we hold and how we use it.
We use your information in line with all applicable laws and regulations regarding the protection of personal information, including the Data Protection Act 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and 2011 and the General Data Protection Regulations (GDPR), and including any amendments or updates to these and any equivalent or successor applicable laws and regulations.
The information we collect may include:
If you book, or request to book, a pre-paid tour through the Website, you may provide us with additional personal information, such as your name, email address, gender, city, country, preferred language(s), group size, interests, ages and further details about you or your group members. With your consent, these will be shared with the Host you are requesting to book with.
If you express an interest in partnering with us as a Host, then we may collect additional personal information, such as your city, country, phone number, information about you or your guiding experience and companies worked for, and personal photos you choose to display.
All payment transactions processed are encrypted. Your payment card information is used solely to process payments for any bookings or tips made. We retain no record of your payment card details.
When you communicate with Heygo we collect information about your communication and any additional information you choose to provide. You may also send us information when you fill in a form, update or add information to your Heygo account, respond to surveys, participate in promotions, communicate with our team, share your experiences with us or use other features of the Website.
We use the information we collect to:
We process your data based on the lawful bases set out below. We may process information you provide based on more than one lawful ground depending on the specific purpose for which we are using it:
Where you have given consent for Heygo to process your personal data you may withdraw your consent at any time by emailing email@example.com. We will stop processing your data based on that consent but this does not affect any processing done at any time before withdrawal.
If you have consented for your details to be passed to a Host or other third party your data may already have been used by them to respond to your request before we can action your consent withdrawal. In this event, you will need to contact them to withdraw your consent to their use of your personal data.
We are not responsible for any use of your personal data by the above parties except where they act as our processor.
All information you provide to us is stored securely within the EU, and not transferred outside the EEA unless specifically detailed.
Payment card information and details you provide when requesting to book a tour is handled in accordance with the relevant service providers’ privacy policies and may be transferred and stored or processed by them outside of the EEA in accordance with their privacy policies. Where we transfer your data outside of the EEA, we will ensure that safeguards are in place to provide a similar degree of protection. This may include having contractual protections in place with our service providers or transferring your data to countries or parties which are recognised as providing suitable protection by the European Commission.
Certain parties to whom we disclose your personal data may transfer your data outside of the EEA after we disclose it to them as part of their business and administration activities. We are not responsible for any use of your personal data by these parties except where they act as our processor. If you have queries or require more information on how these third parties use your information, including such transfers outside of the EEA, please read their privacy policies or contact them.
Heygo uses procedures and security features designed to prevent any unauthorised access to your data that we hold.
Heygo will process personal data for as long as necessary to fulfil the purpose we collected it for, including the purpose of legal, reporting and accounting requirements, and for as long as necessary for the prevention and detection of criminal activity. The period for which we process and store the personal data for varies depending on the use you make of the Website and the products and/or services we offer. When you register an account we will retain your data for as long as your account is active and for a period after your account is closed to enable us to satisfy our legal, reporting and accounting requirements.
In some circumstances you can ask us to delete your data: see “Right to be forgotten” below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
At any point while we are in possession of or processing your personal data, you, have several rights:
If you have any questions regarding the use of your personal data please contact us at firstname.lastname@example.org.