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Heygo Gift Voucher Terms and Conditions

Effective date: December 2021

  1. Virtualtrips Limited, trading as Heygo (“Heygo”, “We”) issued gift vouchers (“Vouchers”) may be purchased in US Dollars (“Currency Units”) by registered users of Heygo only (“User”).
  2. Recipients of a Voucher are limited to new users only and may not be created for an existing User.
  3. A Recipient may only receive one Voucher.
  4. Vouchers may be purchased in increments of 5 Currency Units up to a maximum of 50 Currency Units for any one Voucher.
  5. Heygo does not charge a fee for the purchase of Vouchers.  We do not control any fees charged by your bank and/or credit card company, including fees for transactions in foreign currencies or from foreign persons. Please be aware that currency rates fluctuate and we do not warrant or verify any currency rates as being accurate.
  6. Users may purchase a maximum of one Voucher at any one time.
  7. Vouchers will be emailed directly to the Recipient once the order has been processed and payment collected.
  8. On receipt of the Voucher, the Recipient will be required to sign up to Heygo to gain access to the Voucher credit.  Recipients must sign up using the sign-up links included in the email advising them of their Voucher.  Failure to do so may result in delays in applying Voucher credit to the Recipient’s account with Heygo.
  9. The remaining balance of the Voucher can be viewed in the tipping window on any tour.  In the event that the Voucher value has been fully redeemed, the option to tip using Voucher credit will not appear.
  10. We retain the right to cancel the value of a Voucher in the event payment for the Voucher is not received or where fraudulent use of a credit or debit card is suspected.
  11. Vouchers may be used to tip Guides on tours hosted on Heygo.  Tips must be made in 5 Currency Unit increments.
  12. Vouchers are not redeemable for cash and cannot be refunded, except in accordance with your legal rights.
  13. All Vouchers issued shall expire one year from the date of issue.  Any outstanding balance at this time will be forfeited.
  14. The risk of loss and title for Vouchers pass to the Recipient upon our electronic transmission of the Voucher to the Recipient. We are not responsible if any Voucher is lost, stolen, destroyed or used without your or the Recipient’s permission.
  15. We reserve the right to amend these terms and conditions from time to time where we consider it reasonable and appropriate to do so.  These conditions do not affect your statutory rights.
  16. Any personal information collected from you for the purposes of issuing a Voucher will only be used for the purpose of administering the Voucher.  Heygo’s privacy policy applies when you or the Recipient provide any personal information.
  17. We retain the right to terminate this Voucher scheme at any time.  At the time of termination, any Users with outstanding and not expired credit shall be contacted for refund of any outstanding balance.
  18. Your purchase of a Voucher evidences your acceptance of these Terms and Conditions.
  19. Vouchers are issued by Virtualtrips Limited trading as Heygo, 27 Old Gloucester Street, London, WC1N 3AX, UK.  If you have a question relating to your Voucher please email support@heygo.com.
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