There are two ways to book a tour. One way is to search by destination, find a tour you like and then click on a time to book. The second is through our tour calendar which shows all upcoming tours in chronological order. You can find the tour calendar here
How do I see my upcoming trips?
To find your upcoming trips from our home page please follow these steps:
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Log in to your account
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Click on the menu in a circle at the top right corner
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Click "My Trips"
Can my friends and family join a tour with me?
Absolutely! We encourage you to share the experience with your friends and family wherever they are in the world. Once you’ve booked onto a tour there is a “Share now” button for you to send the link to family and friends.
Are the tours appropriate for kids?
Our content creators are aware that we cater to a wide audience so it's fine for kids to join. The only tours that may not be appropriate for a younger audience are any of the ‘ghost’ or ‘horror’ themed tours.
Can’t find your email confirmation?
You can find and join any of your upcoming trips from your My Trips page or with the following steps from our Home Page
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Log in to your account
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Click on the menu in a circle at the top right corner
•
Click "My Trips"
•
Click into the tour and press "Join now"
How do I cancel a tour?
To cancel a tour please follow these steps:
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Log in to your account
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Click on the menu in a circle at the top right corner
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Click "My Trips"
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Click on the tour you wish to cancel
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Click the “Cancel” button at the bottom of the page
How much do the tours cost?
Our tours are completely free but tips are encouraged if you enjoyed the experience! You can read more about tipping here.
I’m a content creator and I would like to host a tour, how do I sign up?
We’re so happy that you want to be a part of our growing content creator network! To register interest, please fill out our “Host a tour” form here
I really enjoyed our tour and want to contact our content creator directly, how can I do that?
So happy to hear that you’ve been enjoying our tours! A content creator contact feature is in the works but in the meantime feel free to reach out to
info@heygo.com
and we’ll get you connected.
I see that some tours are sold out. What does that mean?
To keep the experience social and personal, we cap the number of bookings on a tour. There will be opportunities to book onto the same tour again in the future as the content creators run them on a frequent basis so please check back here for updated times!
Do you offer private tours?
We do not currently offer private tours but we are working on doing so! Many of our users enjoy going on tours together so we encourage groups to choose a tour that everyone can join. Some creative ways our users have used to make a tour feel private is by chatting to their group separately over Zoom or Whatsapp.
If you would like to join our list to be notified of private tour events, please fill in the form here. In the meantime you can access all our upcoming public tours here
I missed a tour, are there recordings of it?
We don't have recordings of our tours as they are meant to be enjoyed live, with each event being a unique experience. The same routes are repeated so you can always join the next tour!
After each tour you should have received an email prompting you to review your experience - it might have gone to junk mail so please make sure to check there too!
You can also submit a review from your profile with the following steps:
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Log in to your account
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Click on the menu in a circle at the top right corner
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Click "My Trips"
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Scroll down to “Previous Trips” and click on the tour you wish to review
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Click the “Leave review” button
Will the tours continue after lockdown?
Yes - our live-streamed tours allow people from around the world to connect and interact with locals in a meaningful way and this will certainly continue after lockdowns have lifted!
Postcards
How do I take postcards?
On a tour you first have to close the chat bar by clicking the arrow button to the left of the chat box. Then, hover over the camera icon on the right side of the screen and click it when you find your shot! The photo is taken instantaneously and will be stored in your postcards library.
How can I access my postcards?
You can access your postcards by following these steps:
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Log in to your account
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Click on the menu in a circle at the top right corner
•
Click "Postcards"
Once logged in you can view your postcards here, send them to friends (and delete the blurry ones) from that page.
How do I share the postcards?
Once in your postcards library, click the arrow under the postcard you want to share and it will give you the option to share via WhatsApp, Facebook, Twitter, or you can simply copy and share the link.
Can I delete my postcards?
Yes - Click on the postcard you want to delete (to expand it). The delete button will then be in the bottom left-hand corner.
Do the postcards take up storage space on my device?
No - The postcards will be stored on the Heygo database and will not take up storage space on your device.
How long will I have access to my postcards?
As long as your account is active with us you will be able to view all your postcards.
You can view them, send them to friends (and delete the blurry ones) from your postcards page.
During a tour, you are able to leave a tip directly on the web page, either via PayPal or credit/debit card. All payments are processed securely and we don’t store any sensitive credit card data on our servers.
What’s a good tip amount?
There is no set tip amount so we encourage you to tip what you are comfortable with! You can check out how the tips are allocated below.
Where do the tips go?
The majority of the tips go to our content creators, and the remaining is put towards covering the streaming and transaction costs, growing the number of tours we offer and improving the user experience.
Technical
Which browsers are supported?
Our tours are best enjoyed on Google Chrome, but they are also supported on the latest versions of Microsoft Edge and Safari. Please note that our tours are not compatible with Firefox.
What devices are supported?
Our tours are best enjoyed on computers or tablets, but may also work on mobile devices. Please note the browser requirements as described above.
Do I need to download anything prior to joining?
No need to download anything! Our tours can be enjoyed right from your browser, please note the browser requirements as described above.
Help! My tour is not loading
If your tour is not loading please try the following steps to troubleshoot:
1.
Refresh the page
2.
Switch to Chrome if you aren't already using it (Latest Safari and Microsoft Edge also works)
3.
Close any other applications/apps that are open (or restart your device)
4.
Restart your router
5.
Try switching to a difference device to watch
I want to cast the tours onto my TV, can I do that?
Yes - you can join the tour via your browser on a computer and then cast it onto your TV using Google Chrome or connect via an HDMI cable.
I have a technical issue that’s not listed in the FAQ
Sorry to hear that you’re having trouble! Please email our support team at:
support@heygo.com
and we’ll try to resolve the issue as soon as possible for you.
Join our community of online travellers and experience something new today.